Keep Calm
First and foremost, keep calm. You will need your child's help if you're going to find out what the problem is. Don't get angry. You want your child to be honest with you, so don't make the situation worse by letting your temper flair up.
Figuring Out What the Problem Is
Write down what the computer is doing. Record any noises it makes, anything that appears on the screen, and/or what happens if you press certain buttons.
Next, ask the child exactly what happened. Find out what they were doing when the computer started to act up. Ask how long it's been going on, and if they tried to fix it. If they did, write down what they did.
Should You Restart Your Computer?
Your first thought may be to turn it off and back on again. Ask the child if they did this first. If they did and it came back on, that's a good sign. If they didn't, it's up to you as the parent to decide if that's what you want to do.
If you turn it off and it doesn't come back on, it's time to call a professional. You may need hard drive recovery services.
If you're afraid to turn it off, call a professional and tell him everything that's going on. You may have to bring your computer to them to get looked at. Follow the technician's instructions exactly. Bring in anything they may ask for, including a backup drive. If they need to perform PC or Mac hard disk data recovery, you will need somewhere to store the data they recovered.
Communicating with the Technician
The purpose of the visit it twofold. You have to get your computer fixed. The second thing is to find out what happened and how you can prevent it from happening again.
Listen to the technician. Ask questions. If you have to, write down what he says so you'll remember.
Incorporate what he says. Tell the child what happened. If it was his fault, tell him what to do so that it won't happen again. This is how you save money and future incidences.
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